How long does it take for a withdrawal to hit my account?

When you make a withdrawal via Pix, it lands in your bank account within 2 minutes, from Monday to Saturday, between 8 AM and 8 PM.

If you withdraw on Sunday, or outside these hours, the withdrawals will be processed on the next business day.

When receiving a withdrawal, do not return the Pix. The amount will not revert to your platform balance and cannot be used as a fund to process refunds.

I made a withdrawal via Pix, but didn't receive it within 2 minutes, what could be the reason?

Sometimes, your withdrawal might take a few hours to be processed due to random manual reviews conducted by our team.

These reviews are more common when your account is new and lacks a significant history. As you sell more, these reviews will become less frequent.

If your withdrawal is under review, don't worry, it's perfectly normal, and it should be released within a few hours!

Remember, withdrawals are only sent between 8 AM and 8 PM, from Monday to Saturday.

My account only has the TED withdrawal option, not Pix, what should I do?

Some older accounts still only have the TED withdrawal option. We are gradually migrating Kiwify accounts to the new system. If your account still only has the TED withdrawal option, the funds are received as follows:

If you requested the withdrawal before 11:00 AM, it is deposited on the same day (if it's a business day).
If it was after 11:00 AM, the withdrawal is deposited on the next business day.

Updated on: 10/04/2024