> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.kiwify.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to contact the producer

# How to contact the producer

### Where to find the producer’s contact

When you make a purchase via Kiwify, you receive a confirmation email titled **“**Access your product** – [Product Name]”**. 
Inside that email, you’ll find the producer’s contact information just below the product details.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/1/c/f11c2d2e7f47d000/image_jga0fa.png)

# I contacted the producer but didn’t get a reply — what should I do?

If the producer doesn’t reply, our support team can check if there’s an alternate email address registered with us. To do this, reach out via help@kiwify.com, and we’ll pass on the correct contact if available.

You can also try contacting the producer through their website or social media (for example, Instagram).

# What if I can’t reach the seller but want a refund?

If you’re unable to get in touch with the producer, you can request a refund directly through Kiwify — as long as you are still within the **7-day refund period**.
We process refunds immediately after your request. Once Kiwify confirms it, your **bank or card issuer** may take a few more days to complete the refund. Unfortunately, we cannot speed up their process. To begin, go to our [refund system](https://reembolso.kiwify.com.br/). 


|| We can help with payment issues or access to the digital product. We’re unable to provide assistance with product content questions or with refund requests submitted after the 7-day period has expired. 

# Read More

* [How to access the digital product you purchased](https://help.kiwify.com/en/article/how-to-access-the-digital-product-you-purchased-1u36bo5/) 
* [How do I request a refund for my purchase](https://help.kiwify.com/en/article/how-do-i-request-a-refund-for-my-purchase-10kw1k9/?bust=1761310894132)