> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.kiwify.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can access the product, but I have questions about how to use it

# I can access the product, but I have questions about how to use it

Kiwify is a payment platform for digital creators. We provide the technology for selling digital products, but we don’t sell any products directly.

If you have questions about the content or how to use the product you purchased, we recommend reaching out to the producer. The producer is responsible for the digital product and is the one with the knowledge and expertise to provide proper support. 

# How to contact the producer? 

When you buy a product through Kiwify, you receive an email with the subject **Payment Approved**. Inside that email, you’ll find the seller’s contact information.
You can also contact the seller through their own website or social media.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/1/c/f11c2d2e7f47d000/image_ehfswn.png)

# Read More

* [How to access the digital product you purchased](https://help.kiwify.com/en/article/how-to-access-the-digital-product-you-purchased-1u36bo5/) 
* [How do I request a refund for my purchase](https://help.kiwify.com/en/article/how-do-i-request-a-refund-for-my-purchase-10kw1k9/) 
* [How to contact the producer](https://help.kiwify.com/en/article/how-to-contact-the-producer-xo675l/)