> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.kiwify.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Need help with a product I purchased

# Need help with a product I purchased

Kiwify is a **payments platform for digital products**.

We process payments via credit card for digital product sellers. Kiwify does **not sell products directly** to customers.

| Think of Kiwify as a digital card reader for online products.

If you have any questions or issues with a product you purchased from a seller, you can check the following articles for help:

* [How to access the digital product you purchased](https://help.kiwify.com/en/article/how-to-access-the-digital-product-you-purchased-1u36bo5/)
* [I can access the product, but I have questions about how to use it](https://help.kiwify.com/en/article/i-can-access-the-product-but-i-have-questions-about-how-to-use-it-17cmjb0/)
* [How do I request a refund for my purchase](https://help.kiwify.com/en/article/how-do-i-request-a-refund-for-my-purchase-10kw1k9/) 

If you still can’t find the answer, contact the seller directly or reach out to **Kiwify support**.