Need help with a product I purchased

Kiwify is a payments platform for digital products.

We process payments via credit card for digital product sellers. Kiwify does not sell products directly to customers.

If you have any questions or issues with a product you purchased from a seller, you can check the following articles for help:

• How to access the digital product you purchased
• I can access the product, but I have questions about how to use it
• How do I request a refund for my purchase

If you still can’t find the answer, contact the seller directly or reach out to Kiwify support.

Updated on: 21/01/2026