• How do I request a refund for my purchase

  How do I request a refund for my purchase When you purchase a digital product through Kiwify, you can request a refund within 7 days if you are not satisfied with it. Kiwify is a payment platform for digital product vendors — it does not sell products itself, but provides the infrastructure to sellers. How to request a refund You can request the refund from the seller directly or using the refund link provided by Kiwify. Sellers are required to issue the refund when requested withFew readers

• How to contact the producer

  How to contact the producer Where to find the producer’s contact When you make a purchase via Kiwify, you receive a confirmation email titled “Access your product – Product Name ”. Inside that email, you’ll find the producer’s contact information just below the product details. I contacted the producer but didn’t get a reply — what should I do? If the producer doesn’t reFew readers

• How to access the digital product you purchased

  How to access the digital product you purchased When you buy a digital product through Kiwify, access is delivered directly to your email. This ensures that you can start enjoying your purchase quickly and securely. Open your email inbox. Look for an email from Kiwify with the subject “Access your product” Inside the email, click the "Access my product" button. You’ll be redirected to the product page, where you can log in or create your password if it’s your first purchFew readers

• How do I open the e-book / PDF I purchased

  How do I open the e-book/PDF I purchased You can easily access the file by opening your course and selecting the desired content. Then, under Attachments, click the PDF file to open your e-book. (https://storage.crisp.chat/users/helpdesk/website/-/f/1/1/c/f11c2d2e7f47d000/imageyypriz.png =354xauto) Why is the file asking for a password? Some sellers add password protection to their e-books. In these cases, the password is your email address used at the time of purchase.Few readers

• How to access your certificate

  How to access your certificate Your certificate will be available as soon as you complete 100% of the course. To generate it, simply click the banner that appears at the top of the members’ area. The download will start automatically using the information saved in the platform. (https://storage.crisp.chat/users/helpdesk/website/-/f/1/1/c/f11c2d2e7f47d000/image1hvw8x2.png =452xauto) I completed the course but the certificate option didn’t appear Some courses may not include a cFew readers

• How to fix a wrong email entered at purchase

  How to fix a wrong email entered at purchase If you entered the wrong email address when making your purchase, you need to contact the seller of your digital product directly. They can resend your access to the correct email. When contacting the seller, make sure to provide as much information as possible about your purchase, such as: Product name Full name Incorrect email Correct email This will help the seller resolve the issue more quickly. Contacted the seller but didn’t gFew readers

• I can access the product, but I have questions about how to use it

  I can access the product, but I have questions about how to use it Kiwify is a payment platform for digital creators. We provide the technology for selling digital products, but we don’t sell any products directly. If you have questions about the content or how to use the product you purchased, we recommend reaching out to the producer. The producer is responsible for the digital product and is the one with the knowledge and expertise to provide proper support. How to contact the produceFew readers