Question 1

How to set up 1-click upsell

Accepted Answer

What is a 1-click upsell and how does it work?

An upsell is a secondary product that's offered immediately after your customer completes their initial purchase.

Since we save your customer's card details, they can accept the upsell with just one click and get charged instantly.

| By offering a 1-click upsell, you can increase your revenue by up to 25%.

To set up an upsell, you will need:

A primary product
An upsell product
A page for accepting the upsell

Primary Product

This is the main product you sell through our checkout. It's your customer's first interaction and purchase.

For instance, you could create a course on how to play the guitar. This is the primary product.

(If you're reading this tutorial, you've probably already created your primary product)

Upsell product

You'll also need to create your "upsell product".

This is a separate product that will be offered in a 1-click purchase, immediately following the approved purchase of the primary product.

| You can also create a member's area for the upsell product.

Acceptance Page for the Upsell

Next, you need to create a page where your customer can accept (or decline) the 1-click upsell.

This page will be displayed immediately after the payment for your primary product has been approved.

It should contain information about the upsell product you're offering, such as its price, benefits, and more.

You can create this page using your website builder (e.g., Klickpages, Element

Question 2

Understanding the Checkout Builder

Accepted Answer

How to Use the Checkout Builder

The checkout builder is a feature you can utilize to customize your checkout, ensuring it aligns seamlessly with your product's branding and design.

In this guide, we'll take you through the process of editing the checkout.

From the Products side menu, select the desired product and then click on the Checkout tab. This will bring up all the checkouts for your selected product.

By default, your product will come with an already created checkout, named "Checkout A". You can click on it to open the editor.

You also have the option to create multiple checkouts for the same product and configure them to be used for a specific offer, or set as the default.

Checkout features

Here's what a standard page looks like:

Components

Components are items you can add to your checkout page to provide additional information.

| You can add components by simply dragging and dropping them into the desired location on your page. They will automatically adjust to fit the row they're placed in.

By default, your checkout will include a header displaying your product's name.

Let's review some key components:

**Text **

Clicking on the text compon

Question 3

Premium Membership Area

Accepted Answer

Exploring the Premium Membership Area

The premium members' area introduces a sleek and modern layout, similar to popular streaming platforms, giving your course a unique visual identity and providing an enhanced experience for your students.

Available to all users, activating the premium membership area for your product is a breeze with our step-by-step guide below.

Activating the Premium Membership Area

Setting it up is a cinch! Simply choose the desired product in your membership area and click on the Settings tab. Scroll down to the bottom of the page where you'll find the option to enable the premium membership area.

Let's proceed to tailor your premium membership area.

Background cover

You can upload a background cover for the membership area in both Desktop and Mobile modes.

You have the option to add a single image, a slideshow, or a video in the Artwork type selector.

We recommend a single image of 2000x500 pixels, a slideshow of 400x400 pixels, and videos of 2000x500 pixels.

You can either link a Youtube video or upload directly from your device. Note that uploaded videos loop indefinitely, while Youtube videos play just once.

Homepage layout

Decide

Question 4

Identity Verification

Accepted Answer

How Identity Verification Works

To withdraw your balance on Kiwify, it is necessary to verify your identity.

This is an essential process to prevent fraud and money laundering.

Is Identity Verification Mandatory?

You can use the platform, configure products, and make sales without verifying your identity.

However, withdrawals will only be released after account verification.

How to Verify Your Identity

After your first sale, you will receive an email requesting document and selfie verification. Just click the "Verify Identity" button in the email to start your verification.

Follow the provided instructions to complete the verification.

Which Documents Can I Use?

You can verify your account with your ID card or Driver's License (CNH).

We recommend that your CPF be included in the document used, as this makes verification easier.

|| The CPF on your document must be the same as the one registered on Kiwify.

Use the physical document for verification. Do not use scanned photos or screenshots.

Can Minors Verify Their Identity?

No. The minimum age for registration is 18 years.

My Camera Isn't Working, What Can I Do?

You can do the verification on another device, but it must be done through a mobile phone!

Can I Sell on the Platform as a Foreigner?

Currently, you need to have a CPF and a bank account in Brazil to register.

If you are a

Question 5

How to make my product available in the affiliate marketplace?

Accepted Answer

How to make my product available in the affiliate marketplace?

Click on products in the main menu and select the product you wish to make available in the marketplace.

In the product editing screen, click on the Affiliates tab and then enable the Enable affiliate program option.

Fill in the affiliate information, select the Show my product in the public marketplace option, and enter the product category.

|| Your product will appear in the marketplace after it has at least R$5k in sales. This amount will be reduced over the next few days.

General questions about the marketplace

What are the requirements for a product to appear in the affiliate marketplace? Having at least R$5k in sales. Other important points are that it needs to have an image and description, a refund rate lower than 15%, and the chargeback rate needs to be lower than 3%.
How is the ranking of products done for them to appear first? The ranking is based on the product with the highest number of sales in the last 7 days. The higher the sales volume, the closer to the first it will be.

How to invite affiliates via an invite link?

You can invite your affiliates using your invite link.

This link is unique per product and is located in Edit product, under the **Affilia

Question 6

How to get my product checkout link

Accepted Answer

Where can I find my product's checkout link?

On a PC

In the Products menu, click on the icon […] in the top right corner, then select View Links.

| You can also access these links from within the product editor page, under the Links tab.

On a mobile browser

Open the menu by clicking on the icon at the top left of the screen and select Products.

In the dropdown, select My products, then choose Links.

All you need to do next is tap on the link and it will be copied!

On the Kiwify app

Open the menu by clicking on the icon at the top left of the screen and select Products.

Click on the product you want and that's it, just tap the link to copy!

A message will appear at the bottom of the screen confirming that the link has been copied!

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