Articles on: I bought a product

How do I open the e-book / PDF I purchased

How do I open the e-book/PDF I purchased


You can easily access the file by opening your course and selecting the desired content.

Then, under Attachments, click the **PDF **file to open your e-book.



Why is the file asking for a password?


Some sellers add password protection to their e-books.

In these cases, the password is your email address used at the time of purchase.


Having trouble opening the file?


  1. Using the Kiwify app

The file should open automatically after downloading. If it doesn’t, make sure your phone has a PDF reader app installed, or that it’s set to open PDFs in your browser. Since each phone has different settings, the easiest way is to download a PDF reader app. Common options include Adobe Reader, Google Drive, or Microsoft Office. Once installed, open the app, locate the file, and select the PDF you want to read.


  1. Using a browser

If you can’t open the file in your browser, it may be blocked by cache.

Simply clear your browser’s cache and try again.


We can help if you have issues with payment or access to the digital product, but we can’t assist with questions about the product content itself.


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Updated on: 24/10/2025

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