How do I request a refund for my purchase

When you purchase a digital product through Kiwify, you can request a refund within 7 days if you are not satisfied with it.

Kiwify is a payment platform for digital product vendors — it does not sell products itself, but provides the infrastructure to sellers.

How to request a refund

You can request the refund from the seller directly or using the refund link provided by Kiwify.
Sellers are required to issue the refund when requested within the 7-day window, in accordance with Brazilian consumer protection law.
The time it takes to get your money back depends on your original payment method.
You can find the seller’s contact information in your purchase confirmation email.

When you request a refund for a purchase made with a credit card, our system immediately sends the money back to your card’s issuing bank.

After that, each bank has its own processing time:

On average, it takes about 15 days for the refund to appear on your statement.

If the product seller does not respond, you may request a refund directly through Kiwify (within the 7-day period). Contact us at chat.

After 7 days, refunds depend exclusively on the seller — Kiwify cannot automatically initiate a refund.

If you already contacted the seller within that period but received no response, you can reach out to Kiwify support.

Kiwify’s email for buyers is help@kiwify.com

If the product was a ticket for a physical (in-person) event, you may also request a refund within 7 days of purchase.
If the purchase was made 7 days or less before the event, the refund must be requested at least 48 hours before the event start.

If there's a charge on your credit card labeled “Kiwify” and you don’t recognize it, contact Kiwify immediately to investigate.

When emailing, please include:

Updated on: 24/10/2025

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